WHAT IF MY ITEMS ARE DAMAGED OR REJECT?
Our items are quality checked to the highest standards several times during the production process and again before they are dispatched. It is highly unlikely that you should receive a damaged or reject product. However please contact us immediately with your order number and a photo of the damaged garment and we will arrange for an exchange garment at our cost.
WHAT IS YOUR EXCHANGE/RETURN POLICY?
It is important to us that you are happy with your PHOEBE & KNOX garment and that you love the fit. However, since we do not carry large volumes of stock, we cannot guarantee that your preferred replacement garment will be available. We therefore offer a replacement voucher instead which can be used towards a future purchase. This voucher will be issued via email in the form of a digital gift card and will be valid for up to 3 months from the date of issue. The garment must be returned within 15 working days from delivery date for national orders. The garments must be returned in their original P & K packaging and they must be unworn, unwashed and undamaged and with the swing tag attached. To request a voucher, please contact us with your order details. If you would like us to handle the logistics of returning your garment, we can arrange a collection from your door at a service fee of R90 to cover shipping. This R90 will be deducted from your credit card. Once your items have been received by us within the 15 day period and inspected, we will issue you with your voucher, valid 3 months from the date of approval. If upon inspection we find that the conditions above have not been adhered to, we will return the garment to you. Regrettably we cannot accept returns on international orders.
CAN I GET A REFUND ON SALE ITEMS?
There are no returns, exchanges or refunds available on sale items. All sale items are sold as final sale only. Please refer to our Returns Policy in our Terms and Conditions for further details.
HOW LONG IS MY VOUCHER OR DIGITAL GIFT CARD VALID FOR?
All vouchers issued in the form of digital gift cards will carry an expiry date. All vouchers issued for exchange or returns will be valid for 3 months only. Please refer to the Exchange / Return policy in terms and conditions.